Refund policy

We have a 48 hour return policy from the date of delivery, which means you have to request a return for your item within two days of receipt.

All our products are packaged with one of the two 'Brand Seals' (See images for reference below) on the opening of the main box packaging. In the event this label is removed/ cut/ tampered with on the product, your product will no longer be eligible for return. If any of these conditions are not met, PASSAGE Home reserves the right to not accept the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Any 'free gifts' included must also be returned along with your purchase. 

If your return is accepted, You will receive an intimation via Whatsapp and email. 

You can always contact us for any questions at info@passagehome.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A full unboxing video will be required to replace these items.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. No direct exchanges are available at this time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@passagehome.com